After I Used Avast Driver Updater I Get the Blue Screen of Death

Hi,

Thank you for writing to Microsoft Community Forums.

We understand your concern as you are receiving Blue Screen of Death. We analyzed the dump file and found the faulty module is ntkrnlmp.exe & afd.sys

The SYSTEM_SERVICE_EXCEPTION bug check has a value of 0x0000003B. This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.

The KERNEL_SECURITY_CHECK_FAILURE bug check has a value of 0x00000139. This bug check indicates that the kernel has detected the corruption of a critical data structure.

The BAD_OBJECT_HEADER bug check has a value of 0x00000189. This indicates that The OBJECT_HEADER has been corrupted

• What is the make and model of the PC?

Let us try few steps.

Step 1: Run Memory Diagnostic Tool.

1. Press Windows key or click on Start Menu and type Memory Diagnostic.

2. Select Windows Memory Diagnostics and click on Restart now and check for problems.

3. Follow the on-screen instructions.

Step 2: Safe mode

Try booting your PC in safe mode. Refer to the article on how to Start your PC in safe mode in Windows 10

Safe mode starts Windows in a basic state, using a limited set of files and drivers. If a problem doesn't happen in safe mode, this means that default settings and basic device drivers aren't causing the issue. Observing Windows in safe mode enables you to narrow down the source of a problem, and can help you troubleshoot problems on your PC.

Step 3:  Clean boot

Try booting your PC in clean boot. Refer to the article on How to perform a clean boot in Windows

Note: Clean Boot starts Windows with a minimal set of drivers and startup programs, so that you can determine whether a background program is interfering with your game or program. Also, you may not be able to use some programs in clean boot.

If performing a clean boot fixes the issue then, please refer to the section How to determine what is causing the problem after you do a clean boot to check which program is causing the issue.

Note: Please refer the section Reset the computer to start normally after clean boot troubleshooting to boot the computer in to normal mode after troubleshooting.

Step 4: Update Network driver

1. Press Windows logo + X keys on the keyboard and select Device manager from the context menu.
2. Expand Network adapters and locate the network adapter in the window.
3. Right click on the wireless adapter and select Update this software from the context menu.
4. Follow the on-screen instructions and wait for the update to complete.
5. After the software update is complete, close the window and restart the PC

Additionally, refer the steps as mention in this article: Troubleshoot blue screen errors refer (While using my device)

Let us know the results. If the issue persists, we will certainly assist you further.

Aditya Roy
Microsoft Community – Moderator

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Hey Aditya,

Thanks for quick reply.  Please find the pc configuration below:

CPU: AMD Ryzen 7 3700x

Motherboard: MSI x570 a pro

RAM: Kingston Hyperx Fury 8GB x 2 3200MHz

SSD: Gigabyte 500GB Nvme m.2 drive

HDD: Segate 1TB HDD

I have done the memory testing, booted to safe mode, uninstalled all the drivers and installed them again such as graphics, network, drivers. Today I did updated my BIOS, to check that fixes the problem. After updating BIOS, I got few other BSOD including System Service Exception, Driver IRQL NOT LESS OR EQUAL error, I found that it points to graphics driver issue. So I uninstalled it again and installed the driver.

After that, I found out that SVM is enabled in bios, so I disabled it.  After that I did not have any BSOD, but please check the dumps and give a solution for it.

I cannot reset or do a reinstall, as I have so much data to backup and do a clean install!

Thanks,

Bhavani

PS: Link to memory dumps Memory Dumps

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Source: https://answers.microsoft.com/en-us/windows/forum/all/frequent-blue-screen-of-death-after-windows-update/2a02eca3-45c7-443d-8a69-586e3044ccc8

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